Online payments terms and conditions
Please read these terms carefully before using the online payments facility. Using the online payments facility on this website indicates that you accept these terms. If you do not accept these terms do not use this facility.These terms and conditions apply to all online payments made to Telford & Wrekin Council.All payments are subject to the following conditions:
Your payment will take a minimum of 2 working days to reach your account. (This includes time to verify your credit/debit card details with your credit/debit card supplier and for payment to be notified to the Council.) If your payment is overdue and recovery action is about to be taken, you should contact the relevant department.
We can not accept liability for a payment not reaching the intended account due to a customer quoting an incorrect account number.
Neither can we accept liability if payment is refused or declined by the credit/debit card supplier (due to the customer quoting incorrect card details or other reasons).
If the credit/debit card supplier declines payment, the Council is under no obligation to bring this fact to the customer’s attention. Customers should check with their bank/credit/debit card supplier that payment has been deducted from their account.
Confirmation of Payment
You will receive a confirmation of your payment on your screen after you make the payment. You will have the option to print off a receipt or email a copy of the receipt to your email address once your transaction has completed successfully.
Where the Council agrees that a refund is due in respect of a payment made to Telford & Wrekin Council then:
The credit / debit card used for the payment will be refunded
This will be performed as soon as possible but within 14 days of the refund application being received and agreed by the Council.
Should you have any queries regarding an overpayment on your account and think you may be eligible for a refund, please contact the relevant department quoting your receipt or reference number.
The data (information) that you provide during this transaction will only be used for the purpose of recording your payment. We shall abide by the principles of the Data Protection Act 1998 and ensure that the data is used for no other purposes and is not disclosed to a third party i.e. other companies or individuals unless required to do so by law.
Limitation of liability
In no event will the Council, its suppliers, or other third parties mentioned at this site be liable for any damages whatsoever (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this site, any websites linked to this site, or the materials or information contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages.
This site is administered by Telford & Wrekin Council from its offices in Telford, Shropshire, England. These terms will be governed by and construed in accordance with English law, without giving effect to any principles of conflicts of laws.
Your right to privacy is very important to us and we recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner.We believe this information should only be used to help us provide you with better service and that’s why we have put a policy in place to protect your personal information.We will not provide any of your personal information obtained via the web to other companies or individuals unless required to by law.Whenever you provide sensitive information (for example, a debit/credit card number to make a payment) we will ensure all reasonable steps to protect it; such as encrypting your card number. We will also take security measures to protect your personal information in storage. Debit/Credit card numbers are used only for payment processing and are not retained for marketing purposes.Our websites may provide links to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites.